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It is always good to hear from our Clients, their family & friends and other organisations when they are happy about the home care services we provide.  Below is a selection of recent compliments we have received from our Clients and their families.

“I would like to thank the lovely Carers who have looked after my mum over the last few years. You have some really lovely girls; they were always happy and friendly… once again, thank you so much.” Daughter of Mrs. S, Sarisbury Green

“A person said the care staff were excellent” and they “can’t praise the girls enough.” Extract from the 2014 Care Quality Commission’s inspection report on Caring Hands

“Please can I just put on record my unending thanks and true appreciation for Jenny and Becky when my mum fell the other evening. Jenny was fantastic. She stayed with my mum for hours. Her patience, kindness and compassion were exceptional and I am so grateful that mum has such kind and caring people around her. Mum and I are so fortunate to have people round her who rally to care for her and are willing to show such individual care. It really made a difference to mum and is really very much appreciated. Many, many sincere thanks once again to all concerned. Mum is safe and happy in her own home, where she wants to be – thanks to you.” Daughter of Mrs. L, Park Gate

“Sam is a lovely, cheery, sympathetic young lady and I would love to see more of her.”
Mrs. M, Gosport

“A relative said they had “good communication with the staff” and they felt reassured about the welfare and care being provided.” Extract from the 2014 Care Quality Commission’s inspection report on Caring Hands

“I would like to thank you all at the office for the continuous provision of care you organised for my mother. Her main carers, Anita and Heather, are superb – they provide my mother with the highest level of care possible and interact with her brilliantly. They are a credit to Caring Hands.” Son of Mrs. C, Bishops Waltham

“Sandra did an outstanding job recently, when my family and I were poorly. Sandra is a fantastic Carer; nothing is ever too much trouble for her. She is kind, caring and a very compassionate person.” Mrs. T, Fareham

“People were highly complimentary about the care and support they were receiving. They told us they had the “same girls who came to help” them with their care.” Extract from the 2014 Care Quality Commission’s inspection report on Caring Hands

“Thank you to Shelli and Sam for all your help and kindness after my fall yesterday.”
Mr. L, Fareham

“My wife had Kirsty for the first time today. What a wonderful young lady Kirsty was, very kind and considerate, a fantastic Carer, and she is welcome anytime.” Husband of Mrs. B, Lee on Solent

“A relative commented the staff go “go above and beyond” and were sensitive in the way care was provided.” Extract from the 2014 Care Quality Commission’s inspection report on Caring Hands

“Rachael is an excellent Care Worker who always goes above and beyond the call of duty.” Mrs. W, Warsash

“Just wanted to say thanks for your past support with my Dad, sadly he has had to go into residential care but I appreciate all you did to help me keep him at home for as long as possible.’ Daughter of Mr. T, Locks Heath

“I would like to thank the whole caring team who helped look after mum in the last few weeks of her life, especially her regular Care Workers who were excellent and always able to raise a smile from my mum.” Daughter of Mrs. C, Locks Heath

“I am writing to express my appreciation of the support given by the Carers – they are all so good, especially Sandra, who gave me so much confidence and helped me in so many ways.  I will always be so grateful and will never forget the extra help she gave me in such a fond way.” Mrs. R, Fareham

“I would like to thank Sharon for helping me to go out for the first time in a year.  I was nervous, but Sharon was supportive and put me at ease.” Mr. L, Fareham

“Thank you to all the staff of Caring Hands for your kind and loving care which you gave to our Mother over the last eight months.” Family of Mrs. M, Warsash

“I am writing to thank your carer Julie for the tenderness and love she devoted to my mother.  Julie went out of her way to ensure my mother’s happiness and when she was well enough took her out for fish and chips at Lee on Solent and other trips, which I know my mother appreciated.” Son of Mrs. N, Locks Heath

“Your care plans demonstrate excellence in care.”
External trainer on a Care Planning for Managers course

“Thank you for the quick action you took yesterday in calling the Paramedics.  I was grateful that you informed me so quickly and that the procedures you have in place work!.” Daughter of Mr. O,Gosport

“I am very satisfied with all the Carers.  They are all lovely.” Mrs. K, Titchfield

“The feedback from people was positive and comments included “Always happy and very caring”.  Another person had commented “my mum’s care had been in caring hands.” Extract from the 2014 Care Quality Commission’s inspection report on Caring Hands

“I wanted to thank everyone at Caring Hands for their care and support in all they do.” Mr. W, Locks Heath

“Carol is very caring; she always does what I want her to do and is always on time.” Mrs. G, Gosport

“I would like to thank Anita and Georgina for their support and kindness during the short time Caring Hands provided services.” Daughter of Mrs. R, Stubbington

“I am writing to thank all the girls who helped care for my Dad and enabled his last months to be comfortable and in a place he wanted to be.  I would especially like to thank Jackie, Jill, Karen and Sarah who my Dad had built up a rapport with.” Daughter of Mr. R, Fareham