Our People – Home Care Staff
What checks do we carry out when recruiting home care staff?
We take great care in recruiting home care staff who:
- Show compassion and kindness
- Demonstrate high standards of honesty, integrity and competence
- Who we think you will get along with
We carry out a rigorous vetting process prior to employment with us which includes:
- Applying for a full enhanced Disclosure and Barring Service (DBS) check (previously known as a Criminal Records Bureau (CRB) check)
- Receiving confirmation from the Disclosure and Barring Service (DBS) that the person is not a risk to vulnerable adults
- Receipt of at least two references, including one from their most recent employer
We recognise the importance of training and developing our home care staff to continually improve the quality of our service. We have a full time Trainer, who has relevant qualifications and regularly attends ‘Train the Trainer’ courses. She has vast experience and knowledge of delivering care and support. She completely tailors our training to what our staff need to be able to deliver the personalised care and support you expect.
The Directors and Managers regularly attend external training and networking with other home care agencies. This enables us to bring new skills, knowledge and best practice into our company and pass any relevant information on to other staff.
What training and support does a Home Care Worker receive when they first join us?
Considerable training and support is provided to Care Workers in the first three months of their employment in the form of an induction programme. This period enables us to further develop the skills and attributes the Care Worker demonstrated during their interview and to ensure the essential standards of quality and safety are met.
The induction programme is delivered by our in-house Trainer and is based on the common induction standards set by Skills for Care, the organisation which supports employers to develop their social care workforce.
Before a new Care Worker provides care to any of our Clients they receive three days of training, which includes information about us, health and safety, safeguarding adults, manual handling, medication support, lone working and personal safety, completing records in the home and what to do in an emergency.
The new Care Worker will then shadow an experienced Care Worker delivering care. If we intend for a new Care Worker to shadow your Care Worker we will phone you before the visit to check you are happy for this. We will respect your decision if you say no. After any shadowing visit we will phone you and ask you about the new Care Worker.
On their first day of delivering care by themselves our Field Care Supervisor will meet the new Care Worker on their round to ensure everything is ok. The Field Care Supervisor will ask the Client whose home they are in their opinion.
If the new Care Worker is rostered to deliver care to you for the first time we will call you prior to the visit and inform you of this. We will call you after the visit to check everything was ok.
During the three month induction period the new Care Worker will have regular meetings with their Manager and receive further training. The Field Care Supervisor will also visit the new Care Worker regularly to witness care delivery and gain feedback from you.
Home Care Staff Refresher training
We are committed to ongoing staff training. Each year we put an annual training programme in place, based on what our staff say they need and what you tell us. Training is scheduled into staff’s weekly roster. Our staff are paid to attend training and receive training at least every three months.
Supporting staff to achieve relevant qualifications
We have a continuous programme in place to support staff through qualifications relevant to the post they hold and for their continuous personal and professional development. We encourage staff to enrol on a qualification six months after joining us, with Care Workers enrolling on the Diploma in Health and Social Care.
Nurturing and promoting from within
We believe in promoting staff from within where an individual demonstrates the skills, attributes and qualities of a future Manager. We nurture the individual through training, qualifications, personal and professional development, mentoring and coaching. Our Middle Management Team have all been promoted from the position of Care Worker.