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Quality Standards in Hampshire Home Care

How do we check the quality of our home care service?

We are committed to providing the best quality Hampshire home care service.  To do this, we continually check what we are doing, and talk with our staff and other organisations that have opportunities to see and judge our work.  Above all, we listen to you and anyone acting on your behalf, taking your views very seriously.

We continually work towards improving the quality of our service through:

  • Annual review of all areas of our home care service
  • Annual plan for improvement and development of our home care service
  • A Manager visiting you to review your care plan and asking your opinion of our service
  • At least two monthly spot checks of Care Workers to witness care delivery by the Care Worker
  • More frequent visits to witness care delivery when required, including when a Care Worker first starts with us
  • Competency assessments of Care Workers in your home to check they are competent and safe to deliver particular areas of your care and support
  • After witnessing care delivery we ask you for your opinion of the service you receive
  • Careful checks on the records we keep about you, including medication records and daily records of care and support provided
  • Regular  team meetings
  • Regular appraisal and supervision meetings with each Care Worker
  • Continual programme of training using feedback from you and the Care Workers
  • Listening, responding and improving, as a result of comments and complaints about our service
  • Sign up to the Social Care Commitment
How does the Care Quality Commission check our standards?

The Care Quality Commission is the independent regulator of health and adult social care in England. They make sure health and social care services, like ours, provide people with safe, effective, compassionate, high-quality care. They monitor, inspect and regulate us to make sure we are meeting fundamental standards of quality and safety and publish what they find, including performance ratings to help you choose care.

An Inspector from the Care Quality Commission visited our offices in September 2016. He carried out a full inspection of our service to check we were safe, effective, caring, responsive and well-led. He looked at records of people who use our services, talked to staff, visited some of our clients in their own homes and spoke to other clients, their families and friends.

Clients and their families expressed a high degree of satisfaction with the help and care they receive from us and were complimentary about the staff. Staff spoke positively about working for Caring Hands.

Following this visit we were given a rating of ‘good’ in the five areas inspected and were given an overall rating of ‘good’.

The findings detailed in this report, along with our previous inspection reports, recognise the hard work and dedication the entire team at Caring Hands have put into the quality of the service and the plans for continuing improvement, despite Government funding cuts in social care.

How does the Care Quality Commission check our standards?

The Care Quality Commission is the independent regulator of health and adult social care in England. They make sure health and social care services, like ours, provide people with safe, effective, compassionate, high-quality care. They monitor, inspect and regulate us to make sure we are meeting fundamental standards of quality and safety and publish what they find, including performance ratings to help you choose care.

An Inspector from the Care Quality Commission visited our offices in September 2016. He carried out a full inspection of our service to check we were safe, effective, caring, responsive and well-led. He looked at records of people who use our services, talked to staff, visited some of our clients in their own homes and spoke to other clients, their families and friends.

Clients and their families expressed a high degree of satisfaction with the help and care they receive from us and were complimentary about the staff. Staff spoke positively about working for Caring Hands.

Following this visit we were given a rating of ‘good’ in the five areas inspected and were given an overall rating of ‘good’.

The findings detailed in this report, along with our previous inspection reports, recognise the hard work and dedication the entire team at Caring Hands have put into the quality of the service and the plans for continuing improvement, despite Government funding cuts in social care.

Buy with Confidence +Care

Caring Hands is very proud to have been the first care provider in the country to be vetted and approved for the Buy with Confidence +Care scheme. Buy with Confidence is a national register of businesses vetted and approved by Trading Standards. Buy with Confidence +Care is an extension of the Buy with Confidence scheme into the care sector, so not only do we have the usual detailed checks carried out by Trading Standards, but we are also vetted, approved and monitored by the Local Authority Adult Services Department.

To find out more information about the Buy with Confidence scheme click here

To find out more about the Buy with Confidence +Care scheme click here

Social Care Commitment

Caring Hands is signed up to the Social Care Commitment, a Department of Health initiative. It is Adult Social Care’s promise to provide people who need care and support with high quality services. The commitment is about our entire workforce, including Directors and Care Workers, working together towards improving quality and raising standards.

Result of last Client survey

Towards the end of 2014 we carried out a Client survey.  77% of our Clients completed the survey.

The results from our Clients included:

  • 86% were extremely likely or likely to recommend Caring Hands to friends/family if they needed similar care and support
  • 84% said we were excellent or good at respecting their dignity and promoting their independence
  • 75% said our Care Workers and office staff were excellent or good at communicating well with them
  • 72% said our Care Workers were excellent or good at arriving when they expect them to
  • 75% said we were excellent or good at dealing with their queries and concerns
Improving by listening and responding

It is always good to hear from people, when our care and support service has gone well. However, we recognise that on occasion we may get it wrong. We want you to tell us immediately when we get it wrong, so that we can put it right quickly and learn lessons so that we do not make the same mistakes again.

How do I make a comment, compliment or complaint?

We would like to hear from you if you wish to make a comment, compliment or complaint about the service you have received from us. You can do this:

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